New Framework for Agentic Automation ROI
Original: Beyond hours saved: Building the business case for agentic automation
Proposes a new business case framework to address the inadequacy of traditional RPA-based 'hours saved' ROI models in valuing agentic automation. It highlights capturing hidden value from exception handling, maintenance costs, and adaptability, aiding AI Centers of Excellence in accurately assessing agent investment returns.
- •Traditional RPA-based ROI models assume stable processes and no exceptions, significantly undervaluing agents' adaptability and complex task handling.
- •The new evaluation framework must incorporate hidden metrics like maintenance costs, exception handling capabilities, and business continuity.
- •Recommend driving subsequent agentic project investments based on measured results from single workflows rather than projections.