Gartner Survey: Only 13% of Firms See Real AI Returns

1 reports archived1 independent sourcesupdated 10/23/2026, 00:18:02

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A Gartner survey of 2,002 CIOs reveals that only 13% of companies report major or transformative returns from AI. Despite rising operational costs and pressure to prove ROI, 75% of CEOs plan to increase tech spending, highlighting a strategic gap between vendor innovation and enterprise outcomes.

LATEST/A Gartner survey of 2,002 CIOs reveals that only 13% of companies report major or transformative returns from AI. Despite rising operational costs and pressure to prove ROI, 75% of CEOs plan to increase tech spending, highlighting a strategic gap between vendor innovation and enterprise outcomes.

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The DecoderT2·Oct 23, 00:1868 pts
Gartner Survey: Only 13% of Firms See Real AI Returns
- Only 13% of respondents report major or transformative returns from AI, indicating widespread inefficiency.
- While 58% of CIOs are tasked with cost savings via AI, 51% expect it to raise total operating costs.
- Successful firms prioritize early project culling and proactive planning for how AI agents reshape roles.
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