Meta 的 Muse 可代用户致电商家，但许多企业一听是 AI 就挂断
Meta 的 AI 智能体 Muse 已向美国付费订阅用户开放代打电话功能，可代为联系有线电视公司、车管所和餐厅等，用户规模超过 1000 万。该功能此前于 9 月测试，如今正式上线，使 2018 年 Google Duplex 演示的能力成为常驻 AI 智能体的标准配置。但不少商家一旦识别出 AI 来电便直接挂断，Meta 因此不得不调整策略，而合成语音日益逼真也让识别愈发困难。
报道正文
Meta's Muse now calls businesses for you, but many companies might just hang up on the AI
[Maximilian Schreiner](https://the-decoder.com/author/maximilian-schreiner/) [View the LinkedIn Profile of Maximilian Schreiner](https://www.linkedin.com/in/maximilian-schreiner-b6a5171aa/) Nov 13, 2026 Meta's AI agent Muse can now place calls to US businesses on behalf of its users. The feature, tested in September, is available to all paying Muse subscribers in the US, turning what Google Duplex demoed to widespread amazement in 2018 into a standard capability of always-on AI agents.
Meta AI chief Alexandr Wang said the agent, with more than 10 million users, handles tedious calls to cable companies, the DMV, and restaurants, and will soon get a free email address. Google's Gemini, startup Instinct, and xAI's Grok Bot can already place calls as well, while OpenAI's ChatGPT Dots and Anthropic's Claude Duet still cannot.
Many businesses, however, hang up the moment they detect an AI on the line. That problem forced Meta to temporarily test human operators for Muse in September, echoing Google's experience with Duplex, where on launch one in four calls was handled by a human. Synthetic voices keep getting more realistic, making that detection increasingly difficult. Users are drawn to the feature largely because the AI will sit on hold indefinitely and work through complex phone menus without complaint.