微软全球宕机超 12 小时 74 国受影响

• Hours-long outage:A Microsoft outage that began over 12 hours ago has left millions around the world without access to Outlook email, Teams meeting tools and other staples of modern office life. Banks, governments and courts in multiple countriesare affected.

• Global disruption: Outage reports “reached 74 countries and territories in about an hour,” according to Downdetector. In the US, city governments across the country reported widespread email disruptions. In the finance hub of Hong Kong, bankers at Morgan Stanley and Goldman Sachs told CNN their work had been disrupted.

• No quick fix: As Europe woke on Friday morning, the outage was still widespread. Microsoft initially said it was “seeing positive results” with efforts to resolve the issue. But hours later it said there was no “sustained recovery.”Microsoft said the outage was not caused by a cybersecurity breach.

Updates

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Several airlines are reporting disruptions to their email support and communications due to the Microsoft outage, posting statements to customers on social media.

Indian budget carrier IndiGo said its “email support services are currently impacted, and we may not be able to receive your emails.” It directed customers to reach out via their website or mobile app.

Akasa Air, another low-cost Indian carrier, similarly said its “email support services are currently experiencing delays.”

And South African carrier CemAir said it was “experiencing some system disruptions due to the global Microsoft outage.”

None of the carriers reported flight disruptions.

Indian flag carrier Air India said it was “closely monitoring the ongoing Microsoft outage” and has rerouted emails. The airline said its flight operations “remain unaffected” and “there is currently no impact on any of our communication channels.”

“Consider this your cue to plan that getaway.”

The Microsoft outage comes at a time when Europe is pushing for greater tech sovereignty, aiming to run its own servers and reduce dependency on foreign providers.

Europe lacks the kind of mega tech companies that abound in the US, making it reliant on American firms for its digital services, but there is sentiment in Europe that it should become less reliant on the United States for its tech needs.

That sentiment has hardened during US President Donald Trump’s second term, when he has hit the continent with huge tariffs and threatened to take over the Danish territory of Greenland.

Earlier this year French Prime Minister Sebastien Lecornu said that government officials will ditch Zoom and other US-owned video conferencing tools and begin using French-owned software. The decision is intended partly to reduce “dependencies on non-European actors,” Lecornu said.

“The internet in Europe is essentially a US construct, a US system. And Europe doesn’t really have a competitor to any of that,” Neil Shearing, group chief economist at Capital Economics, told CNN earlier this year.

On Friday, that question resurfaced as Microsoft’s outage stretched beyond 12 hours, disrupting countries across the globe.

“That tech sovereignty conversation, while it’s been mostly political, I bet it’s real sharp today,” technology journalist and founder of The Rip Current podcast Jacob Ward told CNN.

“I think it is probably, for everybody, a wake up call about just how vulnerable we can be, even as we enjoy the convenience of these cloud systems.”

Anna Cooban contributed reporting.

City governments across the United States have reported widespread email disruptions since Microsoft’s global outage began and have encouraged residents to call local offices and agencies if necessary.

The outages are affecting inbound and outbound email services at local government offices across major cities, including Miami Beach, Austin, and Jacksonville, though officials assured residents that emergency services were still active.

Baltimore County officials said on X that government staff could not send or receive emails and urged residents to contact relevant departments by phone.

In California, officials from the cities of Pasadena, Fremont, Burbank, and Santa Barbara also issued statements warning of downed email use.

Several police and sheriff departments said the outage was affecting their email and communication platforms, including Colorado’s Arapahoe Sheriff’s Office, which said the outage had delayed bond payments for prisoners.

Memes and jokes abounded online as the global outage of Microsoft’s Outlook emails and Teams meeting platform crossed the 12-hour mark.

One joke that spread on Threads, X and LinkedIn was the rebrand of Microsoft365 to Microsoft364 – memorializing the one day of the year that the software company went dark.

Others reveled at not needing to respond to constant emails and notifications for at least one day.

Another account wrote: “Outlook is down. Your email does not find me well. It does not find me at all.”

Others on Reddit said they panicked and thought they were laid off when they could not access their work emails.

Banks and financial institutions are warning customers to beware of scams and phishing attempts as cybercriminals may take advantage of the global Microsoft outage to target individuals and businesses.

“Stay alert and protect yourself,” Standard Chartered Singapore said on social media. “A technology outage can create opportunities for scammers.”

The Bank of Queensland said that scammers may ask for personal details or One-Time Passwords and warned customers to “hang up immediately” if they receive a suspicious call.

Customers have been advised to not click on links or open attachments from unknown sources, and never share PINs or passwords. Other banks have told their customers to be cautious of anyone claiming to be tech support personnel, and to report unauthorized transactions and suspicious messages.

Technology journalist Jacob Ward told CNN that the “the ripple effects” from the outage could “go on and on.”

Laura Sharman contributed reporting.

The Microsoft outage has caused at least one American company to postpone its quarterly earnings call.

Workhorse Group, a Detroit-based electric vehicle manufacturer, pushed their Q3 earnings call to Monday, citing the technology outage.

Earnings calls are typically held virtually, either via a conference call or video webcast system, allowing company executives to discuss financial results with investors and analysts. Participants dial in by phone or join online.

Workhorse postponed its earnings call until Monday, November 16 at 4 p.m. ET.

At first, Microsoft said the connection issues were happening “in the Americas,” but over time it became clear the troubles were global.

Microsoft’s outage reports “reached 74 countries and territories in about an hour,” according to Downdetector, a website that tracks cyber outages.

Here’s where we’ve seen reports of outages:

• Australianschools, courts and government services started their Friday morning with Microsoft Outlook and other apps out of service.
• In Hong Kong, workers from banks including Morgan Stanley and Goldman Sachs told CNN their work was disrupted, as they were unable to access emails or Teams from the moment they signed on and all through their lunch break. “Sporadically some mails come in but there is probably millions of backlog to process,” one banker told CNN before heading off for lunch break.
• The disruption has also hit Japan’s government services, Deputy Chief Cabinet Secretary Masanao Ozaki said in a Friday presser. Government employees are responding to the outage by creating physical copies of documents, he added. Government ministries and agencies have been unable to send emails through most of the Friday workday.
• Courts in the Philippines are also being slowed down by the Microsoft disruption, the Supreme Court said. “During this period, responses to emails and other transactions may be delayed,” it added in a post on X.

CNN’s Brian Stelter, Hilary Whiteman and Junko Ogura contributed to this report.

The global Microsoft outage was not caused by a cybersecurity breach, a Microsoft executive confirmed late Thursday.

“We will continue to share more information as soon as we have it, and for now I can confirm that there is no indication this is the result of malicious or cyber activity,” Charles Lamanna, executive vice president of Copilot, Agents, and Platform at Microsoft, said in a post on X.

Earlier, Australia’s Home Affairs Minister Tony Burke said the company had told him that they “don’t believe they are dealing with a cyber attack.”

“They believe they are dealing in some ways similar to what we saw with respect to CrowdStrike where there is an update that has gone awry,” Burke added during a press conference in Sydney.

Burke was referring to the 2024 software glitch at cybersecurity firm CrowdStrike that crashed computers, canceled flights and disrupted hospitals all around the globe, causing billions of dollars in losses.

Australia’s spy agency and federal police were among the organizations hit by the Microsoft outage on Friday local time.

The Microsoft outage highlights the “inherent dangers” of companies that depend on a handful of tech giants for critical global infrastructure, an expert told CNN.

“If one of those firms suffers a major outage, it has the potential to dramatically reduce business productivity globally during the outage time,” Computing Professor Toby Murray, of Australia’s University of Melbourne, said.

Murray added that the outage affecting Outlook and other major services like Microsoft Teams is “incredibly widespread, and its ramifications extend well beyond being able to send and receive work emails,” making it difficult for businesses to operate.

Microsoft said it had not yet observed a “sustained recovery” in areas affected by the widespread outage.

“We’re continuing our efforts to improve server stability to improve traffic flow,” it said late on Thursday in a post to its X account for Microsoft365 service incidents.

“We’re observing partial recovery across regions in which we’ve applied these adjustments; however, these actions aren’t resulting in sustained recovery.”

Some US office workers celebrated the email blackout and joked that they could start the weekend early.

Others barely missed a beat, connecting with colleagues via Slack, phone and even the old-fashioned in-person way.

But the outage, which began around noon on the US East Coast, caused serious headaches, especially when it dragged on for more than an hour or two.

In Australia, Friday began with a realization that the Microsoft cloud was unresponsive. The outage took out live feeds from courts, and schools texted parents to phone in any absences until email systems were restored.

Australia’s national broadcaster, ABC, reported people missing job interviews because they couldn’t connect to virtual meetings, and even some supply issues with distribution centers stocking supermarkets due to the outage.

A massive Microsoft outage has left people around the world without access to Outlook email, Teams meeting tools and other staples of modern office life.

In the United States, fed-up workers at some companies went home early on Thursday. In Australia, businesses couldn’t print invoices and some schools couldn’t hold online classes on Friday.

And there was no quick fix. As of 3 a.m. GMT on Friday, the outage was still widespread, affecting untold millions of people.

Microsoft is posting updates on X and on its “service health status” page.

But in another post at 3 a.m. GMT, the company said, “We’ve monitored the status of the changes applied to improve serviceability and confirmed they’re not taking as expected.”

“We’re identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances,” the company added, leaving users on X befuddled.