Gartner 调研：仅 13% 企业获 AI 实质回报

出处作者 / 发布主体：Manuel Uth原标题：Only 13 percent of companies see real returns from AI, Gartner survey finds

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核心综述

Gartner 对 2002 名 CIO 的调查显示，仅 13% 的企业从 AI 投入中获得重大或变革性回报。尽管多数高管面临成本上升与 ROI 证明压力，75% 的 CEO 仍计划增加技术支出，反映出行业在“创新竞赛”与“结果竞赛”间的战略脱节。

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Most companies still can't turn their AI spending into real business value. Only 13 percent of respondents report major or transformative returns from AI, according to a Gartner survey of 2,002 CIOs and other technology leaders presented at the Gartner IT Symposium in Orlando.

58 percent of CIOs are tasked with delivering cost savings through AI, yet 51 percent expect AI to raise total operating costs for their tech stack. 44 percent of CEOs struggle to demonstrate AI-driven financial returns to stakeholders. Gartner analyst Alicia Mullery sees a growing gap between the "innovation race" vendors are running and the "outcomes race" companies need to win. The companies that succeed decide early which projects are worth pursuing and which to shut down, even those already in production. They also plan proactively for how AI agents will reshape job roles.

Not everyone shares the impatience. Bloomberg CEO Vlad Kliatchko says it's too early to measure AI's economic payoff. His company is investing because it believes this is the right moment. Yet even with uncertain returns, 75 percent of CEOs plan to increase their technology spending, according to Gartner.